RETURN PRODUCTS

You have the right to return the products you bought to us and ask for replacement them with another of equal or greater value by paying the monetary value or the return the value them (except for the exceptions see below) within 15 days from the date of their receipt, together with their packaging and accompanying documents, such as proof of purchase, warranty, etc. Returned products must be in their packaging in the condition they were delivered to you, unworn. They should also be well packed so that they are not damaged during transport and for your better service. If the products show wear from use or damage caused by the packaging you returned, the company reserves the right to refuse replacement or payment of the order amount.

Returns are not accepted for products that have a manufacturer made to order.

Jewelry that is excluded from the product returns conditions are

1) Jewelry that you wanted us to make construction modifications or you gave us order through your design.

For product returns, contact us first by phone at 2310276445 or by email at info@bigbenjeweles.gr

The costs of returning your products in the event of a product return are borne by you alone.

In case of returning a product and not replacing it with another, the company will pay the amount of your order within 5 working days from the day of receipt to your bank account, indicating your bank account number. From the amount that will be deposited into your account, the shipping costs of €2 and the return of your order of €2 will be deducted, as well as the cash on delivery costs of €2 if you had made the purchase with a cash on delivery fee, incl. or €4.00 or €6.00 .

If the return is not made within 15 days then our company may not prove any return for replacement or cancellation of the transaction.

We emphasize that the date of shipment of the returned product is considered to be the one indicated by the courier on the receipt to check the deadline.

In short, is the return and replacement of a product possible under the following conditions?

  • contact first on the phone 2310276445or send an email to our email address: info@bigbenjeweles.gr
  • the return must be made within 15 days from the day of receipt
  • the product has not been used
  • the product must be packed in its original packaging and accompanied by all its documents
  • not be a product that is excluded from the product return terms

Jewelery being returned must be in its packaging in the condition it was delivered to you, having only been worn for trial and not for use. They should also be well packed so that they are not damaged during transport and for your better service.

If the product does not meet the above conditions, it will be returned to the sender.

order cancellation

In case you want to cancel an order, before the delivery of the product, you must contact us immediately by phone at 2310276445 or by e-mail at info@bigbenjeweles.gr within 24 hours from the moment your purchase is completed electronically.

RETURN OF DEFECTIVE PRODUCTS

In the cases where products of poor and defective quality were sold due to the proven fault of our company or due to a mistake in receiving the order, in pricing, shipping, damaged during transport, with poor packaging, etc., then it fully assumes the responsibility for the replacement, the cost of return (then she will deposit the corresponding amount of expenses in a bank account indicated to her), as well as the costs of reshipment.
The return conditions remain the same as those mentioned above.